FAQs

Refer to our size guide, linked underneath the available sizes on each product page: starlandus.com/pages/size-chart. Not sure yet? Place your order and message us — we will send you a free ring sizer.

https://starlandus.com/pages/size-chart

Yes! We offer financing for all of our products. The best way to get payment plans is through the checkout and choose 'Shop Pay' and you'll be provided with payment plan options.

Not eligible for a financing plan at the check out? No worries, just reach out to support@starlandus.com and we will guide you step by step with the manual financing plans - 

We offer payment plans with 0% interest up to 12 installments. Once half of the installments are paid, we will start the ring production, and once all the installments are paid, we will send out the ring. All of our rings are 100% handmade, so usually it will take about 4-6 weeks for you to receive the ring. If you like to get the ring before a certain date, it will be best if you pay up all the installments 1 month prior to the date.

Please contact us via support@starlandus.com for details!

Within 48 hours of placing your order — any product, including custom orders — you receive a full refund, no questions asked. This also applies to installment (layaway) orders.

After 48 hours your order has entered production, and the time and labor invested cannot be recovered. Cancellations after that point carry a 30% restocking fee.

Of course! We want you to make your own magic and make it personal! We offer all kinds of customizations! Please contact us at support@starlandus.com for details!

Yes — email us within 48 hours of ordering, before the order is confirmed. Once production has started, the design can no longer be changed. Changing the stone, metal, setting, or design after that will incur a charge, with the amount assessed case by case.

All of our rings are made to order and 100% handmade so usually it will take about 4-6 weeks for you to receive your order.

If you're in a rush to get the ring, we also provide rush order service which will shorten the production process by 4-5 days. 

If you have a specific timeline that you'd like to receive the ring please reach out to support@starlandus.com for more info!

We email order updates after you order and before shipment, and send the tracking number as soon as your ring ships. You can also email support@starlandus.com for a status update at any time.

You receive a confirmation email when your order is placed and a tracking number when it ships. All items are made to order — please allow 4–6 weeks for production.To the US:

• Standard Shipping (4-8 Business Days): Free
• Express Shipping (2-6 Business Days): $40
• Overnight Shipping (1-2 Business Days): $300

All rings ship with tracking and insurance, signature required. Shipping fees are non-refundable when an item is returned. 

Yes, worldwide. Shipping costs are calculated and shown at checkout.For international shipments, any customs or duties are the customer's responsibility.

Yes — a 2-year warranty against manufacturing defects in materials and workmanship, plus one free resize within 90 days of delivery.

Please check here for details!

One free resize within 90 days of delivery, up to one US size smaller or larger. Return and reshipment shipping for that resize is paid by us.

You may also have the ring resized at a local jeweler — confirm the quote with us first, and we reimburse the cost against an invoice within the 90-day window. This avoids shipping a high-value item back and forth.

Please note: full eternity bands cannot be resized. Platinum is very difficult to resize because of the hardness of the metal, so most platinum rings cannot be adjusted. We will tell you before production if your chosen design cannot be resized.

• Quality issue — email us within 7 days of delivery with your order number and close-up photos. We repair, replace, or refund in full, and we pay return shipping.
• Change of mind — email us within 30 days of delivery. A 30% restocking fee applies and return shipping is paid by you.
• Custom and made-to-order items — not returnable or exchangeable after the 48-hour cancellation window.
• Bespoke engraving — custom patterns, fingerprints, symbols, image engraving, or engraving on the exterior or any surface other than the inner band — is treated as custom and is not returnable after 48 hours. Simple engraving on the inner band is not customization and remains returnable under the normal windows.
• Salt & pepper and lab-grown diamonds — not eligible for return or exchange for non-quality reasons.
• Exchanges — same design in the same specifications only. A different stone, metal, setting, or design is a new order at full price.

All returns need our written authorization before you ship anything back; unauthorized returns will be refused. Full details are on our Returns & Exchanges page.

For more return/exchange details, please check here !

Once we receive and inspect the returned item, refunds are processed within 5 business days to the original payment method. Your bank may take additional time to post the credit.

Contact us as soon as possible and provide supporting evidence — photos of the delivery location, a police report where applicable, and in some cases a signed non-receipt statement. We will work with the carrier, but claims of this kind cannot be resolved without documentation.

Contact us and we will open an inquiry with the carrier. If the package is confirmed lost, we offer to remake your piece. If a replacement has been made and the original later turns up, you are required to return it unaltered.