How can we help?



What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! If you'd like to cancel your order, please reach out to

  1. Cancellation within 24 hours of purchase

As a general rule, we complete the confirmation process and initiate production within 48 hours of receiving a customer order. If a customer initiates a refund within 48 hours of placing an order, a full refund can be made.

  1. Cancellation after 24 hours of purchase

After 48 hours your order wil go into production. and we can no longer stop the production process, Please note that the amount of time and effort spent on each order can't be canceled. Therefore, there will be a restocking fee of 30% for all cancellations that are requested after 48 hours.

Do you guys offer payment plans?

Yes! We offer financing for all of our products. The best way to get payment plans is through the checkout and choose 'Shop Pay' and you'll be provided with payment plan options.

Not eligible for a financing plan at the check out? No worries, just reach out to and we will guide you step by step with the manual financing plans -

We offer payment plans with 0% interest up to 24 installments. Once half of the installments are paid, we will start the ring production, and once all the installments are paid, we will send out the ring. All of our rings are 100% handmade, so usually it will take about 3 weeks for you to receive the ring. If you like to get the ring before a certain date, it will be best if you pay up all the installments 1 month prior to the date.

Please contact us via for details!

Can I alter the details of the rings? Can I do a different center stone?

Of course! We want you to make your own magic and make it personal! We offer all kinds of customizations! Please contact us at for details!

How long will the production process take and usually how long can I receive the jewelry?

All of our rings are made to order and 100% handmade so usually it will take about 3-4 weeks for you to receive your order.

If you're in a rush to get the ring, we also provide rush order service which will shorten the production process by 4-5 days.

If you have a specific timeline that you'd like to receive the ring please reach out to for more info!

How can I track my order?

We're now upgrading our site so we will use email to update your order status after you place your order and before the ring is shipped to send you tracking.

If you like an update, you can also reach out to for more order details and status!

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that we have received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

All items are made to order for each customer. Please allow 3-4 weeks after purchase for shipping.

All standard shipping are free within the United States.

All orders shipped with USPS Express.

All rings are shipped with tracking, insurance, and SIGNATURE REQUIRED.

For international shipments, each customer is responsible for any customs/duties taxes that are required. 

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Do you offer warranty? What is it like?

Yes, we offer 2 year warranty on all of our jewelry and 90-day free resizing service!

Please check here for details!

How do I return/exchange my ring?

We completely get it, we change our minds too! If you'd like to return your order, please reach out to

For more return/exchange details, please check here !

Get in touch

Have questions about your order, or a general enquiry?