Warranty

EVERY PURCHASE MADE AT STARLANDUS INCLUDES 2-YEAR FREE WARRANTY.

- We offer a 90-day unconditional warranty. Any product issues that arise within 90 days of delivery are within our warranty coverage and we provide a free ring resizing service (one time). Please refer to the "Ring Resizing Service Terms" for specific matters related to resizing.
 
- We offer a 2-year warranty starting from the date of item received. The warranty only covers damage caused by non-accidental and normal wear and tear.
 
Excludes common jewelry issues that are not covered by our warranty:
1. Discoloration due to contact with chemicals, cosmetics, swimming pools, hot tubs, or bathing.
2. In general, prongs and precious metals will wear out over time and may need "re-tipping" or repair work due to normal wear and tear.
3. Bent, jammed, or worn prongs can result in gems falling out or getting lost due to normal wear and tear or other damage.
4. Lost gems or gems that have fallen out due to fracturing or breaking caused by normal wear and tear or other damage.
5. Issues arising from any repair, modification, or other service performed by someone other than us (brand name).
6. Dents, notches, and scratches that occur due to wear are unavoidable and are not considered defects.
7. All metals discolor over time, but this process can be accelerated when they come into contact with substances such as perfume, salt air, sulfur, skincare cream, hair spray, chlorine, and acidic skin pH levels. The degree of discoloration (oxidation) is dependent on your skin and jewelry care habits. Discoloration due to the aforementioned reasons is not covered by this warranty.
 
Please note that the slight irregularities and variations in craftsmanship or natural features or inclusions (visible or otherwise) in colored gems are unique to each piece. These characteristics comprise part of the beauty of the gem and contribute to the uniqueness of each piece of jewelry; they should not be considered defects. Due to these natural variations and differences between computer screens, your jewelry may look slightly different in real life than it does online.